In the age of constant technological advancements, it can begin to feel like both the business landscape and how organisations interact with their customers is becoming entirely shaped by technology. From the...
Consumers are increasingly expecting digital platforms that can not only locate information but offer them personalised and conversational responses. For businesses, this impending shift is significant, challenging...
Calabrio has announced its acquisition of Wysdom, leading experts in AI (Artificial Intelligence) and virtual agent performance solutions. This acquisition will accelerate Calabrio’s strategy to help...
Marketing Café is a unique environment for marketing experts to connect, share ideas and learn from thought leaders in the industry in a cozy café style setting. Over freshly brewed coffee and baked...
Two-thirds of Brits (63%) find the language used by broadband providers baffling, according to a new report by comparison site Broadband Genie. UK broadband customers were presented with a range of terms used by...
Less than a third (32%) of retail marketers are currently measuring the profitability of their digital marketing efforts, despite eight in ten (80%) stating the metric is an important KPI for them. This is risking the...
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