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Customer Experience

How Delta Air Lines’ CX reached new heights with Emplifi

Great customer experience is about more than just response times – companies should focus on the entire brand experience. Serving more than 180 million customers across the globe, American airline, Delta Air Lines, receives consistently high marks for customer satisfaction and its flight...


Building loyalty is critical during times of COVID-19

The COVID-19 pandemic has had a devastating impact on the global airline and hospitality sector. Deloitte research has found that at the peak of the lockdown measures, several European countries experienced a staggering 99% decrease in bookings on popular accommodation sites when compared to...


Just 10% of global businesses are front-runners in inclusion practices within tech functions

Ninety percent of global businesses struggle with inclusion and diversity practices within their technology/ IT teams according to The key to designing inclusive tech: creating diverse and inclusive tech teams report released today by the Capgemini Research Institute. Recognition of a lack of...


Businesses in Asia Pacific struggling in race to digitalise, despite COVID accelerating efforts

The pandemic has had a transformative effect on the digitalisation of companies across the Asia Pacific region, but the vast majority of companies still believe they are either barely keeping pace with their industry from a digital perspective, or in many cases actively falling behind. This is...


Editor’s Question: What are your top tips for marketing a company?

Three experts offer their top tips on how to market a company. Paul Wright, Managing Director UK, FR, ME and Turkey at AppsFlyer With vaccines being rolled out across the UAE, businesses have started the work of rebuilding for the ‘new normal’. For many, this will include reclaiming...


Digital Out of Home advertising market could be worth over US$50 billion by 2026

New research from Alfi reveals 95% of advertising executives expect the Digital Out of Home (DOOH) advertising sector to grow over the next two years, with 51% anticipating dramatic expansion. At the end of 2020, the DOOH advertising market was estimated to be worth US$41.06 billion, but by 2026,...


Pandemic inspires new generation of compassionate leadership

Heralding the age of a more compassionate type of leader, almost eight in ten (76%) UK business leaders consider their employees to be friends, not just colleagues, with three quarters (74%) admitting they want their employees to like them, new research from global recruitment...


Matrix42 CEO on enabling a smart and secure digital workspace

Organisations around the world are now relying on digital tools to help them deliver positive experiences for both their employees and end users, particularly given the shift to remote working brought about by the COVID-19 pandemic. Here, Oliver Bendig, CEO, Matrix42, talks us through the...


Editor’s Question: How have customers’ expectations changed within the last 18 months?

Martin Taylor, Deputy CEO at Content Guru explains how customers’ expectations have changed in the last 18 months. Consumer behaviour is far from motionless – it’s a constantly shifting and evolving. Pre-pandemic, many businesses were already grappling with changing behaviours...


Leo Riders expands its electric scooter platform for hospitality providers into Greece

Leo Riders, a leading provider of electric scooter platforms for the hospitality industry, has announced that the company has signed revenue-sharing agreements with over 20 leading hotels in Athens, Greece. The hotels in Athens that will begin using Leo Rider’s electric scooter platform...


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