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Online spend doubles but the ‘COVID-19 effect’ on e-commerce won’t be permanent

As high streets and shops start to reopen across the UK, business leaders will need to adapt their approaches if they are to encourage a sustained footfall. LambdaTest, the browser testing platform, has published the first in a series of data-driven reports that take a deep dive look into...


Try that on for size: How a global pandemic impacted the future of retail

The global pandemic prompted a rapid acceleration of Digital Transformation built on identity security, with aims to win the loyalty of a new generation of shoppers. Emma Maslen, VP and General Manager, EMEA & APAC, Ping Identity, explains how the pandemic has prompted retailers to adapt the...


The value of virtual

We would all love to believe that come the summer, our lives will go back to pre-COVID ways, with us heading straight back to live events, conferences, packed sports games and full arena shows. In reality, this past year has fundamentally and permanently changed the way events will run. Jake...


How the Asia-Pacific banking sector can be driven by improved customer experience

Singapore-based Eugene Chng, AVP for Asia, Hyland, tells us banking and finance organizations can march boldly into the future with a clear customer experience and content strategy. As organizations across the Asia-Pacific region react to new business conditions, several trends are emerging....


Retail industry lags behind in customer experience strategy

NTT, a world-leading global technology services provider, has announced its Retail Guide to the Global Customer Experience Benchmarking Report which shows that the retail sector is particularly lagging behind in customer experience (CX) compared with the all-industry benchmark. However,...


Airkit launches with aim of fixing the last mile of digital customer experience

Airkit, the creator of a leading low-code platform for customer engagement, announced general availability of its solution for building customer experiences with US$28M in funding from Accel, Emergence Capital and Salesforce Ventures. Companies are focused on customer experience because buyers...


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