Mobile app experience company, Airship, has released data from its latest annual global survey showing that consumers want to be wooed and are willing to share their personal details with their favourite brands: 77%...
Sabio Group, a digital customer experience (CX) transformation specialist, has been selected by Davies, a leading specialist professional services and technology business, serving insurance and highly regulated...
A new report by the ECCCSE (European Contact Centre & Customer Service Exchange) and CCMA (Call Centre Management Association) reveals the changing customer service landscape across six of the largest markets in...
Wildhive Callow Hall is providing the ultimate customer experience courtesy of its partnership with onejourney. The ‘back to nature’ luxury hotel wanted to excite its guests’ with a digital-first,...
Customer experience and employee experience have become strategic priorities for companies. And Sahem Azzam, VP Middle East & Africa, Orange Business, believes that the next focus should be on operational...
UK-based companies, HGS and Engage Hub partnered with The Pensions Regulator to streamline the customer experience and allow the company to drive improvement to employees’ pension scheme management. Julie...
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