Customer Experience

Consumers want brand relationships with benefits

Consumers want brand relationships with benefits

Mobile app experience company, Airship, has released data from its latest annual global survey showing that consumers want to be wooed and are willing to share their personal details with their favourite brands: 77%...

Davies embarks on global Digital Transformation project with Sabio Group

Davies embarks on global Digital Transformation project with Sabio Group

Sabio Group, a digital customer experience (CX) transformation specialist, has been selected by Davies, a leading specialist professional services and technology business, serving insurance and highly regulated...

Evolving European customer service landscape revealed in latest report

Evolving European customer service landscape revealed in latest report

A new report by the ECCCSE (European Contact Centre & Customer Service Exchange) and CCMA (Call Centre Management Association) reveals the changing customer service landscape across six of the largest markets in...

Peak District hotel provides peak digital journey

Peak District hotel provides peak digital journey

Wildhive Callow Hall is providing the ultimate customer experience courtesy of its partnership with onejourney. The ‘back to nature’ luxury hotel wanted to excite its guests’ with a digital-first,...

All about experience: why enhanced CX and EX need OX

All about experience: why enhanced CX and EX need OX

Customer experience and employee experience have become strategic priorities for companies. And Sahem Azzam, VP Middle East & Africa, Orange Business, believes that the next focus should be on operational...

Optimising the customer journey

Optimising the customer journey

UK-based companies, HGS and Engage Hub partnered with The Pensions Regulator to streamline the customer experience and allow the company to drive improvement to employees’ pension scheme management. Julie...

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