Sean Keane, Director of Business Consulting at Davies explains how using ‘Clarity by Davies’ to develop a ‘digital twin’ of operations has helped accelerate business transformation. This has not only been beneficial for Davies’...
Dean Baker, Industry Team Lead: BFSI Southern & East Africa at Infobip, explains below how financial institutions in South Africa are redefining customer experience. While digital banking has gained widespread...
Organisations around the world are rushing to build API (application programming interface) marketplaces to foster greater connectivity between them and their partners and users. Global spend on API marketplaces is...
The UK’s biggest brands are turning to Artificial Intelligence (AI) to develop better customer and colleague experiences, according to KPMG’s latest Customer Experience Excellence Report. The global study, which asked ove...
State-of-the-art music and entertainment venue, MSG Sphere, is the world’s largest spherical structure at 366 feet tall and 516 feet wide – tall enough to fit the Statue of Liberty inside. Now open to the public, t...
A recent survey conducted by Stellar Global, a leading innovator in virtual retail experiences, has shed light on the increasing significance of video chat in enhancing the way consumers engage with online...
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