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Case Studies

Understanding the customer experience

Hermes is the largest dedicated parcel carrier in the UK, delivering more than 650 million parcels on behalf of 80% of the UK’s top retailers. Over the last five years, CEO, Martijn De Lange, has overseen the company triple in size and become a £1.5bn revenue business. Moving away...


The Access Group helps PFG Australia achieve Annual Salary Arrangement compliance

PFG Australia has automated Annual Salary Agreement compliance with the Access Group gaining real-time visibility to proactively spot compliance issues. PFG Australia is the second largest tractor and agricultural wholesaler in Australia. With 100 employees in offices across the country, the...


How Delta Air Lines’ CX reached new heights with Emplifi

Great customer experience is about more than just response times – companies should focus on the entire brand experience. Serving more than 180 million customers across the globe, American airline, Delta Air Lines, receives consistently high marks for customer satisfaction and its flight...


Providing seamless connectivity for the UK’s first electric forecourts – a new era of sustainable energy

GRIDSERVE is a pioneer in the field of sustainable energy. Its current focus is the deployment of its pioneering electric forecourts across the UK’s road and motorways, providing electric vehicles with a safe, convenient and affordable way to recharge. It worked with Exponential-e to help...


St. Romain Oil (SRO) increases profitability after deploying PDI Software solution

St. Romain Oil (SRO), a Louisiana-based convenience store operator, has increased its food service margin and reduced vendor creep after deploying a PDI Software solution to consolidate the multiple systems it was using across the business. Executive overview St. Romain Oil (SRO)is a small...


Honan Insurance scales for growth with managed services provider blueAPACHE

Established in 1964, Honan Insurance serves clients in Australia, New Zealand and South East Asia. The company’s staff provide advice and support in the areas of insurance, risk and financial services. Industries covered include technology, construction, mining, real estate and strata,...


Databricks delivers on Gousto growth plans with AI and analytics solutions

Gousto, a leading UK-based meal kit retailer, has leveraged a Databricks data management and AI solution, enabling the company to become more customer-centric and agile in response to the pandemic; drive operational improvements and deliver on its strategic goal of maiden profitability in 2020....


Sage Intacct helps DFP Recruitment eliminate manual processes and gain real-time visibility

Utilising Sage Intacct has resulted in DFP Recruitment, one of Australia’s leading recruitment companies, saving one day per week by eliminating manual processes around invoices, gaining real-time visibility of financial data, and benefiting from quicker and easier financial reporting. Held...


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