AI advancements are transforming customer service – from highly personalised interactions and assistance to a deeper understanding of customer trends and optimised internal processes.
Integrating AI into customer service strategies can help to set organisations apart from competitors and enable them to more efficiently build loyalty and revenue among their customer base.
This is the topic that attendees to an exclusive CX workshop, hosted by Lynchpin Media in partnership with Zendesk, will explore next month.
The event, which takes place at A’DAM Tower in Amsterdam on March 6, is set to provide a unique opportunity for attendees to share key business challenges, experiences and insights around the use of AI in customer management.
The workshop is hosted by Frans Reichardt, a renowned global speaker, trainer and author in the field of customer experience, also known as The Customer Listener.
The half-day workshop features:
- Roundtable discussions and insightful key takeaways
- Networking opportunities with peers, concluding with a buffet-style lunch
For more information on the event, or to register, click here.
To find out more about Zendesk’s customer service solutions, click here.