Almost two in five businesses plan to scale up their investment in technology over the next 12 to 18 months to lower operational costs through Digital Transformation.
According to a report from Capgemini, 72% of these organisations planning Digital Transformation will do so through significant investment to reduce long-term costs, amidst the pressures of an expected recession.
Sridhar Iyengar, Managing Director of Zoho Europe, said:“It is encouraging to see businesses with intent to invest in technology, with research and development a major driver of growth, even during times of economic difficulty. It enables businesses to improve their processes, addressing the needs of customers and maintaining a high standard of employee and customer experience, which is vital during times of uncertainty to remain competitive.”
It was also found that 39% of businesses expected to maintain their current level of investment.
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